OKIKO HIGH Privacy Policy
This Privacy Policy explains how OKIKO HIGH collects, uses, and shares personal information when you visit our website, contact us, or use our services. It also explains how to contact us about your information.
Last updated:
Privacy at a Glance
The short version. The sections below give the detail.
What we collect
What you share when you call or email us or send our contact form, plus standard technical details that our website hosting handles to deliver the site.
No tracking tools
This website does not currently use analytics tools, advertising pixels, or advertising cookies.
Two roles
We decide how information is used for our own business. For client work, we follow the client's instructions.
Your requests
Email or call us to ask about your information. We respond as applicable law requires.
Who This Policy Covers and Our Two Roles
OKIKO HIGH Digital Marketing Agency (OKIKO HIGH, we, or us) provides digital marketing, marketing automation, and Software as a Service (SaaS) solutions for businesses. This policy applies to our website at okikohigh.com, to inquiries you make to us by phone, email, or our contact form, and to our relationships with clients and prospective clients.
It does not replace the privacy notice that a client gives its own customers. The next section explains how that works when we handle information for a client.
When we use information for our own business
When we collect personal information for our own business activities, such as responding to inquiries or managing client relationships, OKIKO HIGH determines how that information is used.
This policy explains those activities.
When we handle information for a client
When we process personal information on behalf of a client to provide agreed services, we act according to that client's instructions and our agreement with them.
The client's privacy notice explains its use of that information. If we receive a request concerning information we process for a client, we will coordinate with the relevant client as appropriate.
Information We Collect
What we collect depends on how you deal with us. These are the three situations this policy covers.
Information you give us
When you call or email us or send our contact form, we receive what you choose to share. Contact form submissions are saved in our customer relationship management (CRM) software, GoHighLevel, and we use them to respond to your inquiry and manage our relationship with you.
- Your name and contact details, such as an email address and phone number
- Your business name and type, and the service you are considering
- The content of your message and what you tell us about your needs
- Details about your current tools and processes that you share while we scope a project
- From the contact form: the services you are interested in (with a short description if you choose Other), your first name and phone number, and, if you choose to add them, your last name, email address (needed only if you choose email as your preferred way to be reached), preferred way to be reached (text, call, or email), and additional information
Information we handle for clients
When we deliver a service for a client, we may handle information about that client's customers and leads. What applies depends on the service and on what the client approves.
- Contact and inquiry details entered through a client's website, chat, or forms
- Appointment, booking, and message records
- Call details and, where a client's setup includes them, call recordings, transcripts, and summaries
- Review requests and replies connected to a client's customers
Technical information
Like any website, ours is delivered by hosting infrastructure that automatically handles standard technical details.
- IP address
- Browser and device information sent with each request
- The pages requested and the date and time of the request
How We Use Information
We use the information we collect for our own business to:
- Respond to your inquiry and discuss which service, if any, fits your business
- Define the scope of a project and deliver agreed services
- Manage client relationships, including agreements, communications, and support
- Operate, secure, and maintain this website and our business systems
- Meet legal, tax, and recordkeeping obligations, and protect our rights
When we handle information for a client, we use it according to that client's instructions and our agreement with them.
Cookies, Analytics, and Tracking
Here is what this website does and does not do, and what to expect if that changes.
- At the time of this update, the OKIKO HIGH website does not use analytics tools, advertising pixels, or advertising cookies.
- Our hosting provider may process technical information, such as IP addresses, to deliver the site and keep it secure.
- If we add analytics, advertising, or similar tools, we will update this policy. Where the law requires it, we will ask for your consent before they run.
- Websites we build for clients are separate from this one. Each client site has its own tools and its own privacy notice, set up with the client.
Email, text, and phone communications
- We use the contact details you give us to respond to your inquiry.
- Contacting us, including by sending the contact form, does not by itself give us permission to send you marketing texts or make automated marketing calls. If we send marketing messages in the future, we will follow the rules that apply and include a way to opt out.
- Messages that clients send through our services are sent for the client, under the client's instructions and the permissions the client has collected. If you receive one and want it to stop, follow the opt-out instructions in the message or contact the client.
Information Handled Through Our Services
OKIKO HIGH offers six services. Each can involve different information, and what applies to your business depends on the scope we agree with you.
Website Design
A website we build can include contact paths, forms, analytics, and booking or chat widgets. What it collects and which tools it uses is defined in the project scope, and those widgets are checked for privacy alongside the main site.
Google Business Profile Management
This work runs through authorized access to your Google Business Profile and content you approve. It can involve Google's interaction reports, such as call and website clicks, and the customer records you choose to connect to track inquiries and bookings.
Review Management
Review requests and replies can involve customer names, contact details, and job records from your systems, sent only through channels where you have documented consent. Private details are not disclosed in public replies, and sensitive cases go to a named person.
AI Website Chatbots
A website chatbot handles the inquiry details visitors choose to enter, and conversation transcripts can be reviewed after launch. Who owns conversation records, and what can be exported, is settled when the project is scoped.
AI Receptionist for Inbound Calls
Inbound call handling can involve caller details, call logs, transcripts, and summaries. Whether recording and transcription are on, who can access them, and how long they are kept are defined for each setup, with a recording notice where one is required.
Text and Email Automation
Messages go to people who have given suitable permission, and an opt-out stops messages across every workflow. Contact details, message history, and replies are held in connected customer records.
These descriptions summarize what each service page already explains. For how information is handled in a particular project, ask us when we scope it.
When We Share Information
We may share personal information in these situations:
- Service providers that help us run our business and deliver services, such as hosting, communications, and software platforms. For example, contact form submissions are saved in GoHighLevel, a CRM and marketing software platform we use. Some of our services are also delivered with third-party platforms, including GoHighLevel and the tools that connect to it, which handle information under their own terms.
- Our clients, when we handle information on their behalf.
- Professional advisers, when we need their help with our business.
- Authorities or other parties, when the law requires it or when needed to protect rights, safety, or security.
- A successor, if OKIKO HIGH is involved in a merger, sale, or similar change to the business.
Where Information Is Handled, How Long We Keep It, and How We Protect It
Where information is handled
OKIKO HIGH serves clients worldwide, and our providers operate in different places, so information may be handled in countries other than the one where you live. Contact us if you want to know how this applies to your situation.
How long we keep it
We keep information for as long as we need it for the purposes in this policy, such as responding to an inquiry, delivering agreed services, keeping business records, and meeting legal obligations. For information we handle for a client, how long it is kept follows our agreement with the client.
How we protect it
We take reasonable steps to protect the information we handle. No method of storage or transmission is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive information by phone, email, or the contact form.
Your Privacy Choices and Requests
Depending on where you live, you may have rights over your personal information. These can include asking us to:
- Tell you what personal information we hold about you and give you a copy
- Correct information that is wrong or incomplete
- Delete your information, or limit how we use it
- Stop certain uses of your information, or withdraw consent you gave
- Stop sending you marketing messages
How to make a request
Step 1
Reach out
Email [email protected] or call (469) 421-9832.
Step 2
Describe your request
Tell us what you are asking for and how to reach you. If it concerns a business that uses our services, name that business.
Step 3
We review it
We may need to confirm your identity first, and we respond as applicable law requires.
For information we handle for a client, the client generally decides how to respond, so we may need to coordinate with that client. If you are not satisfied with a response, you may be able to contact the privacy or data protection authority where you live.
Children, Links, and Changes to This Policy
Children's information
Our website and services are for businesses and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has sent us information, contact us and we will take steps to delete it.
Links to other websites
This website links to outside sources, such as platform documentation and government guidance. We do not control those sites, and their own privacy policies apply once you leave ours.
Changes to this policy
We may update this policy as our practices, our services, or the law change. The date near the top of this page shows when it was last updated, and we will update this page when changes materially affect how we handle your information.
Privacy Policy Questions, Answered
More answers about our services are on the FAQ page, and each service page explains how that work is set up.
Does the OKIKO HIGH website use cookies or tracking tools?
At the time of this update, the OKIKO HIGH website does not use analytics tools, advertising pixels, or advertising cookies. Our hosting provider may still process standard technical information, such as an IP address, to deliver the site and keep it secure. If we add analytics or advertising tools, we will update this policy.
What information does OKIKO HIGH collect when I call, email, or use the contact form?
We collect what you choose to share, usually your name, contact details, business information, and what you want help with. The contact form asks for the services you are interested in, your first name, and your phone number, and lets you add your last name, email address, preferred way to be reached, and additional information. Form submissions are saved in our CRM software, GoHighLevel, and we use them to respond to your inquiry and manage our relationship with you. You can also call (469) 421-9832 or email [email protected].
Does contacting OKIKO HIGH sign me up for marketing texts or emails?
No. We use the details you send, by phone, email, or the contact form, to respond to your inquiry. Contacting us, including by sending the contact form, does not by itself give us permission to send marketing texts or make automated marketing calls. If we send marketing messages in the future, we will follow the rules that apply and include a way to opt out.
How does OKIKO HIGH handle my customers' information when it works for my business?
We act according to your instructions and our agreement with you. Your business decides why that information is collected, and your own privacy notice explains how you use it. If we receive a request about information we process for you, we coordinate with you as appropriate.
Which software platforms handle information for OKIKO HIGH services?
We use GoHighLevel, a CRM and marketing software platform, to store contact form submissions. Some of our services are also delivered with third-party software platforms, including GoHighLevel and the tools that connect to it. Information handled through a service may be processed by the platform and its own providers under their terms. Which providers apply depends on the service and the scope, so ask us if you want to know for your situation.
Should I send health, payment, or other sensitive information when I contact OKIKO HIGH?
No. Please do not send card numbers, passwords, government ID numbers, health or patient information, or confidential client, case, or financial details by phone, email, text, or the contact form. A short description of your business and goals is enough to start.
How do I ask OKIKO HIGH to access, correct, or delete my information?
Email [email protected] or call (469) 421-9832 and describe your request. Depending on where you live, you may have rights to access, correct, or delete your information, or to limit how it is used. We may need to confirm your identity first, and we respond as applicable law requires. If your request concerns information we handle for one of our clients, we may need to coordinate with that client.
Questions About This Policy or Your Information?
Call or email us and tell us what you would like to know. We use what you send to respond to your inquiry. If your question is about a business that uses our services, name that business so we can route it correctly.
Prefer to reach out directly?